Coronavirus Test and Trace

Follow this advice if you're told by the NHS Test and Trace service that you've been in contact with a person who has coronavirus (COVID-19).

Stay at home for 14 days

If you're told you've been in contact with a person who has coronavirus:

• stay at home (self-isolate) for 14 days from the day you were last in contact with the person – it can take up to 14 days for symptoms to appear
• do not leave your home for any reason – if you need food or medicine, order it online or by phone, or ask friends and family to drop it off at your home • do not have visitors in your home, including friends and family – except for essential care
• try to avoid contact with anyone you live with as much as possible
• people you live with do not need to self-isolate if you do not have symptoms If you live with someone at higher risk from coronavirus, try to arrange for them to stay with friends or family for 14 days. If you have to stay in the same home together, read about how to avoid spreading coronavirus to people you live with.

How NHS Test and Trace will contact you

You'll be contacted by email, text or phone.

Text messages will come from the NHS. Calls will come from 0300 0135000. Children under 18 will be contacted by phone wherever possible and asked for their parent or guardian's permission to continue the call. You'll be asked to sign in to the NHS Test and Trace contact tracing website at https://contact-tracing.phe.gov.uk. If you cannot use the contact tracing website, they will call you.

Important The NHS Test and Trace service will not:
• ask for bank details or payments • ask for details of any other accounts, such as social media
• ask you to set up a password or PIN number over the phone
• ask you to call a premium rate number, such as those starting 09 or 087

To find out if you are eligible to be tested below. 

Coronavirus Testing

  • Key workers (including NHS, care home staff, teachers and their household members if eligible) can use a dedicated local arrangement or the national booking system. The local arrangement and the national system offer appointments in different places. Please read all of this page for details.
  • Members of the public (who are not key workers) who have any of the symptoms of coronavirus should use the national booking system.

For all local updates on coronavirus please visit the dedicated page on our website

Key workers

All key workers are invited to apply for testing, if eligible, at one of three sites in Norfolk and Waveney. Their household members may also be eligible. The sites are at: 

  • James Paget University Hospital
  • The Centrum Centre near Norfolk and Norwich University Hospital
  • Queen Elizabeth Hospital, King’s Lynn

The service is by appointment only. Appointments for these locations cannot be booked using the national portal, they must be booked using our local system:

  • NHS acute hospital staff:  Use your organisation’s existing booking arrangements.
  • All other NHS employees can email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • All other essential workers including care home staff: Ask your employer/line manager to email This email address is being protected from spambots. You need JavaScript enabled to view it.with their name, job title and contact number to obtain a unique code for your organisation. Once you have that, please ask for an appointment by email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Key workers are able to use this local arrangement or the national booking system.

The local arrangement and the national system offer appointments in different places. If you choose to book via the national booking system, you will be directed to centres at Norwich, Ipswich, Peterborough or Stansted, or a local mobile testing centre if available.

Members of the public 

If you have any of the symptoms of coronavirus, you can ask for a test through the NHS website.

You can ask for a test:

  • for yourself, if you have coronavirus symptoms now (a high temperature, a new, continuous cough, or a loss or change to your sense of smell or taste)
  • for someone you live with, if they have coronavirus symptoms

You will be offered a choice of a home testing kit or travelling to a regional testing centre. The nearest regional testing centres are at Norwich, Ipswich, Peterborough or Stansted. Sometimes appointments are available at a local mobile testing centre.

Towns, where mobile testing has been carried out so far, include Fakenham, Cromer, Thetford, Diss, Downham Market, Swaffham, Great Yarmouth, Halesworth, Lowestoft and Eye.

Appointments for these will be shown on the national booking system when available. You should not turn up at a testing centre without booking an appointment.

Suffolk County Council also has some information on their website about local testing opportunities. Translations available here.

Care home residents

Arrangements are in place to test residents in Norfolk and Waveney’s residential and care homes. If an outbreak is suspected care home managers should contact their local Health Protection Team who will arrange for testing. Coronavirus testing kits for care home residents and staff are also available via a national booking portal .

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