Easy Read

For EASY Read information on the COVID vaccinations click here

	NHS Norfolk and Waveney Clinical Commissioning Group (NWCCG) is a commissioning organisation.
	We are given a budget by the government that we use to plan and pay for health services for people living in Norfolk and Waveney.
	We are a membership organisation. Our members are local family doctors – GPs – who help us develop the best services for patients and staff. You can see a list of our GP Practices here.
About Us
	The CCG is led by a Governing Body that makes all the decisions in the CCG. They meet in public every other month, see here. The Governing Body is made up of GPs, nurses and managers. See here.
	Dr Anoop Dhesi is the Chair of our Governing Body and he is a doctor in Stalham.
	Our Chief Officer is called Melanie Craig. She is in charge of the CCG in Norfolk and Waveney.
	Mark Jeffries is the member of our Governing Body who makes sure that the CCG involves patients and the public in all the work we do.
Get Involved
	There are lots of ways that people can get involved and have their say. You can see them here.
	We write a report every year about how we engage with local people. We now make an Easy Read version too.
	If you want to Get Involved you can contact us by email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Compliments and Complaints
	The CCG wants to make sure that local services are good quality. One of the ways we do this is by listening to compliments and complaints.
	If you want to complain about a health service you have received it is best to go to the hospital or NHS Trust who is caring for you. If you are worried about doing that, we might be able to help or advise you.
	You can contact our complaints service: 01603 595857
Email	Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
	Write to this address: Lakeside 400, Old Chapel Way, Broadland Business Park, Thorpe St Andrew, Norwich, NR7 0WG.
	If you need to raise issues about the care you receive from your Doctor (GP), Dentist, Pharmacy or Optician you will need to contact NHS England.
	Telephone: 0300 311 22 33
	Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
	Write to this address: NHS England, PO Box 16738, Redditch, B97 9PT.