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While you wait

 

The Covid-19 pandemic has meant that some operations and procedures have been postponed, leading to understandable concern for those waiting. The NHS is working hard to get people seen as quickly as possible.

If you (or someone you care for) are waiting on delayed medical care, you are likely to have concerns and questions.

Please read our leaflet for further information

We have also created some Frequently Asked Questions which can be viewed below.

Every effort is being made to reduce waiting times for patients. All of our hospital teams across Norfolk and Waveney are working together and we are putting on additional lists with the aim to get to you as soon as possible.

For more information on how to get ready for surgery, click here.

 

Frequently Asked Questions

  • What can I do to stay healthy while I wait?

    What can I do to stay healthy while I wait?

    There are things you can do whilst you wait for your procedure to make you sure you are as healthy and strong as you can be. This will increase your chances of a better recovery.

    In the time leading up to your procedure, be sure to take good care of yourself by taking a few smart steps. This can help you avoid complications. Follow these simple tips to ensure the best possible outcome and prepare for a successful recovery.

    • Take your medication
    • Stick to healthy foods

    • Drink plenty of water to avoid dehydration

    • Avoid constipation by drinking plenty of fluids and increasing the amount of fibre in your diet

    • Reduce or, ideally, stop smoking

    • Look after your mental health. Visit the "My mental health is suffering" FAQ above for links to mental health resources

    • Exercise regularly to keep up your level of fitness, this will reduce complications when having any procedure. This gentle exercise booklet contains safe exercises anyone can do at home whilst they wait for their procedure. 

      Click here to download the exercise guide: Gentle home exercises while you wait.

  • How far down the waiting list am I?

    How far down the waiting list am I?

    Our clinical teams are going through the waiting lists very carefully and patients will be seen depending on the state of their health. This means those with the greatest clinical need will be seen first. All waiting lists are being reviewed regularly so this means that your position on the waiting list may change depending on who else is referred so unfortunately we can’t say where you are on the list.

  • Can my care be transferred to another NHS organisation, with a shorter waiting list?

    Can my care be transferred to another NHS organisation, with a shorter waiting list?

    Yes. We may be able to transfer your care to another NHS organisation and the Queen Elizabeth Hospital, Norfolk and Norwich University Hospitals and James Paget University Hospitals are working closely to make sure that the waiting times are as even as possible between the three sites.

    We will ask you about transferring your operation if this is relevant to your type of care. Other hospital trusts may also have significant waiting lists for treatment (due to the impact of the pandemic) and not all services are available at all three hospitals, so this is not always possible.

  • I have received a letter that says my operation could be transferred to another hospital. Where would this be?

    I have received a letter that says my operation could be transferred to another hospital. Where would this be?

    Your operation could be carried out at James Paget University Hospitals, Norfolk and Norwich University Hospitals or the Queen Elizabeth Hospital, which are all within Norfolk and Waveney.

  • My situation has deteriorated or I am in pain; can I be brought forward on the waiting list?

    My situation has deteriorated or I am in pain; can I be brought forward on the waiting list?

    If your symptoms get worse while you are on a waiting list, please contact your Consultant’s secretary directly (see telephone numbers below). They will arrange for your case to be reviewed and your Consultant will consider whether they can bring your operation forward. Please do not go to your GP if you want your hospital treatment to be brought forward.

    Contact your Consultants Secretary via the Hospital main switchboard:

    James Paget University Hospitals NHS Foundation Trust: 01493 452452

    Norfolk and Norwich University Hospitals NHS Foundation Trust: 01603 286286

    The Queen Elizabeth Hospital NHS Foundation Trust: 01553 613613

    Please note that not all the secretaries work full time and you may be asked to leave an answerphone message and some will get back to you in 5 working days.

    If you are worried about your general health or another condition (not the one that you are waiting for an operation for) or your symptoms rapidly become worse, please contact your GP or NHS 111 for advice.  

    If it is a life-threatening emergency, always call 999.

  • Can I have my operation at a private hospital?

    Can I have my operation at a private hospital?

    This will depend on your individual situation. However, private healthcare is not covered by the NHS and you would need to arrange this yourself and pay the associated costs.

    You can get private treatment from a consultant or specialist without being referred by your GP. But the British Medical Association (BMA) believes it is best practice for patients to be referred for specialist treatment by their GP because they know your medical history and can advise you if a referral is necessary.

    If you decide to receive treatment by a private healthcare provider for the condition for which you are on the waiting list, please contact your Consultant’s secretary directly (see telephone numbers above).

  • Do I need to be vaccinated against COVID to have my operation?

    Do I need to be vaccinated against COVID to have my operation?

    No, a COVID vaccination is not required. You will be contacted before your admission to advise you what you need to do before you come into hospital.

    Whilst it is not required before having an operation, everyone that is eligible to receive the COVID-19 vaccine is advised to get it when they can to give them the best protection against the virus.

  • Do I need to do anything before I come into hospital?

    Do I need to do anything before I come into hospital?

    We will contact you ahead of your admission, to advise you of what you need to do before you come to the hospital. We will also be asking you some questions, to ensure that we don’t need to take extra precautions with your care.

  • What measures are in place to manage the spread of COVID-19 around the hospitals?

    What measures are in place to manage the spread of COVID-19 around the hospitals?

    We are taking a range of measures to shield our patients and staff from COVID-19 when in our care. This includes:

    • Physically distancing and separating as much as possible our care for patients who have tested positive for COVID-19 or who may have symptoms of COVID-19, and patients being treated for planned care.
    • Every patient will be isolated and tested for coronavirus prior to admission for a planned procedure.
    • We have created designated, elective wards and theatres to minimise the risk to patients undergoing elective surgery and procedures.
    • Our staff use necessary personal protective equipment (PPE) to keep our patients and teams safe.
    • Our staff are well trained in how to limit the spread of infection in hospital and follow strict infection prevention protocols.
    • Hospital theatres, equipment and wards are frequently deep-cleaned, in line with national guidance.
    • We are ensuring the right levels of staffing and equipment are in place so that your treatment or procedure can take place safely.
  • Do I need to wear a mask / face covering when I come to hospital?

    Do I need to wear a mask / face covering when I come to hospital?

    Yes. Please be advised that you are required to wear a mask or face covering at all times when in the hospital, except when you are in a hospital bed, or if you are exempt.

  • Is my treatment going to change / be worse because you’re trying to rush through patients?

    Is my treatment going to change / be worse because you’re trying to rush through patients?

    No. We will always maintain the same high and excellent standards of care you would ordinarily expect to receive. You will never be offered substandard or inappropriate treatment because of waiting list pressures.

  • If I contact the hospital on behalf of someone else, what information do I need to provide so that you are able to provide me with an update about the patient?

    If I contact the hospital on behalf of someone else, what information do I need to provide so that you are able to provide me with an update about the patient?

    We will need to get the consent from the patient by speaking to them, so we are able to gain their permission to disclose any information. If you hold legal power of attorney for health and wellbeing, we will need to see a copy of the relevant documentation.

  • What do I do if I want to make a formal complaint about my treatment?

    What do I do if I want to make a formal complaint about my treatment?

    In the first instance, please contact the hospitals Complaints Departments:

    PALS and Complaints Team,

    James Paget University Hospitals,

    Lowestoft Road,

    Gorleston,

    Great Yarmouth,

    Norfolk

    NR31 6LA

    Chief Executive

    Norfolk and Norwich University Hospital,

    Colney Lane

    Norwich

    NR4 7UY

    The PALS Department

    The Queen Elizabeth Hospital

    Gayton Road

    Kings Lynn

    Norfolk

    PE30 4ET

    01493 453240

    01603 289036

    01553 613343

    This email address is being protected from spambots. You need JavaScript enabled to view it.

    This email address is being protected from spambots. You need JavaScript enabled to view it.  

    pals @qehkl.nhs.uk

    The team will be able to listen to your concerns and escalate these, as appropriate.

  • My mental health is suffering; I am depressed or more anxious as a result of my wait

    My mental health is suffering; I am depressed or more anxious as a result of my wait

    You will help yourself by looking after your physical and mental health, especially if you are waiting for surgery, as this can improve your recovery.

    It's important that you ask for help if you feel you need it.  Please keep in touch with your GP or mental health professional if you are already under their care for depression or anxiety.

    If this is a new change, please contact our local Wellbeing service. You can refer yourself on line at www.wellbeingnands.co.uk or phone them on 0300 123 1503.

    There is also a range of mental health support available locally – please look at the website for more information:

    https://www.wellbeingnands.co.uk/ 

  • General information

    General information

    For general information about COVID-19 please see the Norfolk and Waveney care system website:

    COVID - Norfolk and Waveney CCG

    For more information about our hospitals, please visit our websites:

    http://www.qehkl.nhs.uk/

    https://www.nnuh.nhs.uk/

    https://www.jpaget.nhs.uk/

    If you have any further questions, please contact the PALS (Patient Advice and Liaison Service):

    James Paget University Hospitals

    Norfolk and Norwich University Hospital,

    The Queen Elizabeth Hospital

    01493 453240

    01603 289036

    01553 613343

    This email address is being protected from spambots. You need JavaScript enabled to view it.

    This email address is being protected from spambots. You need JavaScript enabled to view it.  

    pals @qehkl.nhs.uk

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