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New optometry service launched in Norfolk and Waveney

A new optometry service to treat patients during coronavirus has been launched. The new COVID-19 Urgent Eyecare Service (CUES) means that people can access urgent eye care during the coronavirus pandemic.

The service, commissioned by NHS Norfolk and Waveney Clinical Commissioning Group (CCG), is provided by local accredited optical practices. The service can be accessed by anyone who is registered with a GP practice within Norfolk and Waveney.  

The service means people can access urgent eye care in locations closer to home, utilising existing trained practitioners in optical practices. 

 Dr Anoop Dhesi, local GP and Chair of NHS Norfolk and Waveney CCG, said: “This service will mean that patients get the help that they need, quickly and closer to home by visiting dedicated opticians instead. Previously, patients would have had to visit their hospital or GP practice. The new service means that patients can access the help they need directly without having to see a clinician first. 

“Typical problems patients may have needed to seek help for include but are not limited to red or painful eyes, a sudden change in vision or flashes and floaters. Should patients experience any problems with their eyes or vision we would encourage them to find their nearest optical practice.”

Patients can self-present or be referred to the service by their GP, pharmacist, or via the 111 service. Patients must telephone their chosen optical practice in advance to book an appointment. All participating practices can be found at The first optical practice contacted will triage and direct a patient to the most appropriate clinician for their condition if a face to face appointment is necessary, or provide self-care advice using telephone or video consultation where appropriate reducing the need for the patient to leave their home.

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