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Think NHS 111 first this Easter for urgent medical care

The NHS is reminding people that healthcare services, including GP practices, Minor Injuries Unit, and the Walk-in centre, will continue to support patients this Easter.

The best way to get the medical help you need is to think NHS 111 first.  Phone NHS 111 or visit 111.nhs.uk for anything that feels urgent or if you are unsure what to do.  They can direct you to the most appropriate place and even book you a time slot for a GP consultation or A&E if necessary.

Patients who want advice from their GP practice or an appointment this Good Friday or Bank Holiday Monday are asked to go to their practice website or telephone ahead first.

Some surgeries are working together to cover evenings and weekends so if you are asked to attend a surgery it may not be at your usual location. Please contact the practice you are registered with so they can advise you.

It’s best to be prepared, so order repeat prescriptions now if they are running low and stock up your medicine cupboard with antiseptic cream, plasters, antacid, and painkillers if it’s looking a bit bare.

Many pharmacies are open over bank holidays and weekends and most now have a separate consultation room so you can discuss your health issue privately – make the most of their clinical skills and expertise rather than wait for minor health concerns to get worse.

Pharmacists can offer clinical advice on how to effectively and safely manage a range of minor health concerns such as coughs and colds, sore throats, tummy troubles, aches and pains, and many more.   Community pharmacists are qualified healthcare professionals and can assess symptoms, recommend the best treatment and provide reassurance. But if symptoms suggest it’s something more serious, they have the right clinical training to make sure you get the help you need. 

The NHS Walk-In Centre at Rouen House on Rouen Road, Norwich, is open between 7 am and 9 pm every day. The Nurse-led centre can help with a range of minor illness and injuries, including minor cuts and wounds, strains and sprains, skin complaints etc. You will be triaged at the front door and signposted elsewhere or treated accordingly.

The Minor Injuries Unit based at Cromer Hospital on Mill Road reopens on Monday 29 March and is open seven days a week – including back holidays - from 8am to 7.45pm. Patients can receive treatment for minor injuries such as minor wounds, burns or simple fractures. The unit are able to advise over the phone if your injury is suitable for the MIU, please call 01603 646230.

Dr Anoop Dhesi, Chair of NHS Norfolk and Waveney CCG said: “We are still working at pace to deliver the COVID-19 vaccination programme but local NHS services will remain available if you need them over the Easter weekend.  

“We do, however, ask people to use their common sense at this time if they or a member of their household have coronavirus symptoms – call NHS 111 if you are unsure what to do.”

For a list of pharmacies in Norfolk and Waveney which will be open over the Easter weekend see here.

If you or any member of your household have coronavirus symptoms please do not attend any NHS services in person – call NHS 111 if you need urgent care or don’t know what to do.

Most people with coronavirus do not need to see a doctor but should follow NHS advice to self-isolate and treat symptoms with rest and sleep, drinking plenty of water and taking paracetamol.




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