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People in Norfolk and Waveney urged to be kind and patient to GP practice staff as they continue to be there for patients, when they need it

People in Norfolk and Waveney are being urged to be kind and patient to GP practice staff as they continue to work incredibly hard providing the care patients need in the middle of the biggest vaccination programme in the history of the NHS.

Our GP practices across Norfolk and Waveney are and always have been open, treating, supporting, caring, and seeing patients throughout the COVID-19 pandemic.

Practices adapted to COVID-19 extremely well, protecting patients and their staff from the virus. There are huge benefits of using technology, linked to speed, ease and convenience for many patients, but where needed, they have continued to see patients face to face, following clinical triage.

Mark Burgis, Director of Primary, Urgent and Emergency Care for NHS Norfolk and Waveney Clinical Commissioning Group (CCG) said: “Our GP practices have and continue to do a brilliant job. COVID-19 has been hard for us all and this is no exception for our GP practice staff who continue to go above and beyond to provide the right treatment in ways that are safe and effective.

“We want you and our staff to be safe. So where possible, digital and telephone triage takes place to ensure that people still have crucial access to their GP, nurse, clinical practitioner, mental health practitioner and more and where needed, face-to-face consultations have and continue to take place.

“For many, this has worked out better - ease of being able to receive care and treatment from the convenience of your own home. But where you need to be seen following clinical triage, you will be seen.

“GP practices and our amazing primary care family process tens of thousands of prescriptions a week, see thousands of patients a week, including online, video, telephone, and face to face and, at the same time, have called thousands of people to book COVID-19 vaccination appointments.

“GP practices have never been busier and they continue to be there for patients when they need it.”

Mr Burgis said people could help support their local GP practices by being kind and patient to practice staff and choosing NHS health services wisely.

“Please continue to be kind and patient to practice staff; they have and continue to work incredibly hard to provide the care you need, in the middle of the biggest vaccination programme in the history of the NHS,” he said.

“If you have a minor illness, please think about the options available to you - do you really need to see your GP for things like a tummy bug, sore throat or a cough? You can always pop into your local pharmacy where they’ll be able to give you advice.

“But if you have an urgent problem or something that you need to see your GP or another primary care health professional, please contact your GP in the normal way. GPs, nurses and our wider primary care family are and always have been here for you.”

 

For further information or enquiries please:

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Phone: 07867 136669       

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