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Patients’ praise for Norfolk and Waveney’s GP practices

People in Norfolk and Waveney have given their GP practices a resounding thumbs up in a national survey of patient satisfaction.

Results from the GP Patient Survey 2021 showed that local practices scored higher than the national average in a number of key areas, such as overall experience, the helpfulness of staff and how quickly patients received care.

More patients in the CCG area also said they were satisfied with the ease of booking and the appointment they were offered compared with the national average.

In addition, practices in Norfolk and Waveney improved their scores against nearly every indicator compared with 2020.

Dr Anoop Dhesi, a local GP and CCG Chair, said: “We are delighted that so many of our patients are continuing to have a positive experience when they contact their GP practice. This is a testament to the dedication of our primary care staff, who are working hard to provide high quality services while also delivering the biggest vaccination programme in this country’s history.

“Our GP practices have adapted brilliantly to COVID-19 by using technology to offer convenient virtual appointments so that patients can receive effective care in their own homes. At the same time, they are continuing to safely see patients face-to-face wherever necessary.

“We would remind anyone who needs to see a GP and has an urgent problem which cannot be managed elsewhere, such as by their pharmacy or NHS 111, to contact their surgery in the usual way. Although our GP practices have never been busier, they continue to be there for patients when they need it.”

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. It was sent to around 2.4 million people across the UK during 2021, and just over 30,300 in Norfolk and Waveney.

GP practices in Norfolk and Waveney scored above average in the following areas:

  • 92% found the receptionist helpful (compared with 91% in 2020)
  • 89% patients felt their healthcare professional recognised and/or understood their mental health needs (87% in 2020)
  • 85% described the overall experience of their GP surgery as good (84% in 2020)
  • 80% of patients who have tried to use their GP practice website found it easy to access information or services (78% in 2020)
  • 71% found it easy to get through to their GP practice on the phone (68% in 2020)
  • 85% were happy with the appointment they were offered (77% in 2020)
  • 75% of patients rated their overall experience of making an appointment as good (68% in 2020)
  • 74% were happy with how quickly they had received care (66% in 2020)

To read the full results for Norfolk and Waveney, visit www.gov.uk/government/statistics/gp-patient-survey-2021-results

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