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Have your say and help shape and transform future cancer services in Norfolk and Waveney

People in Norfolk and Waveney who have been affected by cancer during COVID-19 are being asked to have their say and share their experiences to help shape and transform future services.   

An NHS team working to improve cancer services across Norfolk and Waveney is keen to understand how patients feel about their care and to identify what has been working well and where improvements could be made.   

Maggie Tween, Cancer Programme Manager for Norfolk and Waveney, said: “We are particularly keen to hear whether COVID-19 has impacted on your ability to access cancer services, and whether the right information and support has been available to you. 

“It’s now more important than ever that we get feedback from our patients, so if you or members of your family/friends have been affected by cancer during the COVID-19 pandemic, we’d really like to hear from you.”  

Surveys are invaluable in helping us provide services that best meet the needs of local people. 

Following feedback from a survey run last year, the local NHS partnered with Macmillan to roll out their Telephone Buddy Service to support people diagnosed with cancer across Norfolk and Waveney during the COVID-19 pandemic. The free service matches people living with cancer with a trained volunteer who understands what they’re going through and can provide regular emotional support, as well as signposting to relevant support services.  

Patients receive a call once a week, for up to eight weeks, or whatever works best for them. During each call, they can talk about whatever is on their mind – whether that’s their health, their new dog, or even the football.  

More recently, the Norfolk and Waveney cancer team has been working with local partners and Norfolk Libraries and Information Service (NLIS) to identify and support people affected by cancer and who have difficulties accessing the internet. NLIS has set up an online library service and is offering a start-up data package to people affected by cancer through the Cancer Connect Scheme. The scheme supports people affected by cancer with IT equipment and training so that they can be digitally connected with their medical appointments, have better access to virtual cancer support networks and enabling them to keep in contact with friends and family.  

Included in the scheme: 

  • A tablet device, delivered to your home in a COVID-19 secure manner
  • Access to library support for device set up
  • Access to the internet for a period of time and support to set up your own WIFI account
  • Signposting 

To have your say about cancer services in Norfolk and Waveney please follow the link to the online survey which shouldn’t take more than about 10minutes to complete. https://www.smartsurvey.co.uk/s/Cancer_experience/ . The deadline to complete the survey is Monday 20 December 2021.  

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