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Get help to navigate health information online

A free service is being piloted in Norfolk libraries to help people navigate health information online.

Residents in Norfolk are able to receive help via the Healthy Libraries Connect service, the bespoke Digital Health Hub at the Millennium Library at The Forum in Norwich.

The service will promote the use of the Norfolk Community Directory, Just One Norfolk, the NHS website and NHS apps such as One You.

It will show people how to use apps, websites and digital tools to help them understand and manage their health. One to one appointments are available so that people can learn how to access digital health resources, make GP appointments, or order repeat prescriptions online.

Tracy Williams, Advanced Nurse Practitioner, Chair Norwich CCG and NHS App ambassador said: “This is a great, free service to help people get on board with managing their health online. The service is for anyone, young and old and can provide health information advice, help people book GP appointments online with their surgery manage their existing conditions. and also sign up to the NHS app and other NHS recommended apps to support self-care.”

Cllr Margaret Dewsbury, Norfolk County Council’s Cabinet Member for Communities, said: “Libraries are safe, trusted and non-stigmatised places, so they are the perfect place to learn about using your computer or device to find out health information. Our libraries have all sorts of other ways of finding out information and support, too - plus a huge number of social activities, groups and volunteering opportunities that can help you stay active and healthy."

People can self-refer by calling the Millennium Library for a one to one appointment; 01603 774703 or emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or alternatively can be referred through social prescribing via Citizens Advice, Adult Social Care, Integrated Care Team, and certain GP practices in Norwich, who use the same contact route.

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