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Support for people living with dementia during the COVID-19 crisis  

On behalf of the Alzheimer's Society

In response to Coronavirus, Alzheimer’s Society in Norfolk is continuing to offer advice, information, and support to anyone affected by dementia, anyone who may be worried - either about their own memory or that of someone close to them. 

A large part of our work has always been the delivery of person-centered advice and support via the telephone. We have all our Dementia Support Workers in Norfolk working from home, our expert teams can continue to provide specialist support in this way whilst reducing the risk of potential infection to those who are the most vulnerable.

Current provision

While we are unable to conduct face to face services during the Coronavirus outbreak, we will continue to support people affected by dementia to manage their wellbeing and safety. We want to enable those affected by dementia to live as well as possible during this difficult time through two types of calls, Welfare and Companion.

The Welfare calls will enable us to assess support needs, check on people’s safety, and provide advice, information and signposting. The frequency will be determined by level of need and assessed risk. Companion calls are an opportunity for people affected by dementia to have an informal chat with a volunteer about whatever they like. They will be offered to all service users and their carers once a week, or as often as requested during their regular Welfare Call.

Living with dementia always brings challenges. Living with dementia while staying at home, probably for weeks, will be very difficult. We can provide suggestions for carers who are caring at home or supporting someone from a distance.  We are providing activity ideas for people who are living with dementia and some group type services virtually. 

We have a Norfolk Dementia helpline for anyone who is affected by dementia.

Our Norfolk helpline number is 01603 763556 and is available Monday to Friday 9am to 5pm.

To request a referral form, those with an NHS email can put [Secure] in the subject line to send a secure email to This email address is being protected from spambots. You need JavaScript enabled to view it.

If anyone would like support outside the hours are detailed below: 

Alzheimer’s Society National Helpline is on 0300 222 1122 and available 9am – 8pm Monday to Wednesday, 9am – 5pm Thursday and Friday, 10am to 4pm Saturday and Sunday.

Talking Point is an online forum for everyone who is affected by dementia, open 24 hours a day.

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